WHAT ACCESSIBILITY TAUGHT ME ABOUT BETTER MARKETING

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Author : SIm Kaur

Published : May 15, 2025

Let’s get something straight: Accessibility isn’t a developer’s job. It’s not a box you tick during QA. And it’s definitely not just about meeting a legal requirement. It’s smart marketing. It’s a better brand experience. And most importantly, it’s the right thing to do. A year ago, the team at Pounce made a decision. We were going to stop treating accessibility as someone else’s problem. We were going to make it part of our process, our thinking, our creative. We were going to get curious about the people who weren’t being included and what we could do about it. Because that’s the thing: most accessibility issues don’t come from a place of malice. They come from invisibility. We forget to consider people who interact with content differently. People who can’t hear your latest ad. People who navigate your website using only a keyboard. People who rely on screen readers to access a piece of content you sweated over for weeks. They’re not edge cases. They are your customers. They are your audience. And they deserve better.

Accessibility is everyone’s business

Let’s talk numbers for a minute. 50% of disabled peopleshop for physical products online every week. That’sdoublethe average consumer rate. 87%experience frustrating accessibility issues while doing so. 36%say accessibility directly impacts their choice of website. And6%report being completely unable to make a purchase because the site was unusable. (Source:Fable, 2025 – The State of Online Shopping for People with Disabilities) So if we know that accessibility drives purchasing decisions and impacts user experience, why isn’t it already baked into every campaign, every site, every piece of content? The answer is simple. Marketers aren’t being trained to see it as their responsibility. But it is. In fact, it might be the biggest untapped growth lever sitting in plain sight.

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THE ACCESSIBILITY GUIDE

Short writeup about what the insight is about. Maybe 3 or 4 sentences should suffice. This is so we can get an idea what it’s about. Oh look, a 4th sentence. Perfect.

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