This is the Privacy Policy for Pounce Marketing Pty Ltd, (us, we, our) ABN 11 618 226 672, which sets out our personal information handling practices to assist our compliance with the Australian Privacy Principles and the Privacy Act 1988 (the Act). This policy sets out the different types of personal information we collect, why we collect it, how we use it, and what you can do if you would like to correct any details we may hold about you, or exercise other rights you have.
We will update this Privacy Policy from time to time at our discretion, and we will notify you of updates if we have your contact details. You can visit our website to see the latest version of the Privacy Policy.
Providing it is lawful and practical, we will give you the option of not identifying yourself, using a pseudonym, or not providing personal information when you enter into a transaction or deal with us. If you elect not to provide us with personal information then we may not be able to provide you with the information, products, services or support that you may want. For example, we need a name, address and payment details to do business with you.
Why do we collect personal information?
We collect, hold and use personal information so we can market and provide products and services to our customers, employ our staff, review job applications, and comply with our legal obligations.
What personal information do we collect?
We collect the following personal information from our customers, employees, suppliers and other people who contact us. The actual information collected will depend on the reason we are in contact with you:
your devices’ internet protocol addresses, type, screen size, geolocation, referring domain and out link, search terms on our site, pages visited on our site and date and time of page accesses.
information about the products and services that you purchase or consider purchasing from us; and
for our employees – date of birth, address, next of kin, telephone numbers, email addresses and tax file number.
How do we collect and store your personal information?
The main way we collection personal information about you is when you give it to us. We also collect personal information in a number of other ways, including:
through information submitted through our website and applications;
through web analytics;
through communications with you, including emails, voice calls, chat widgets and other support processes, and via social media; and
when you order products and services from us.
We may receive unsolicited personal information in the course of our business. We will deal with this information in accordance with this policy.
We store personal information:
in systems that we use in connection with our business, some of which may be owned and operated by our suppliers in Australia and abroad;
in our hard copy files; and
in the databases associated with our website.
We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship with you and provide products or services to you;
legal obligations we may have to keep (or destroy) your data; and
legal advice we receive (such as in regard to litigation, regulatory investigations or applicable statutes of limitation).
When your personal information is no longer required it is destroyed in a secure manner.
What do we use your personal information for?
We collect, hold, use and disclose personal information for the following purposes:
processing transactions for you;
delivering to you the products and services that you have ordered and provide you with customer service following these orders;
conducting marketing and sales promotions;
promoting our goods and services;
improving the application and website experience of our customers and visitors; and
employing our staff.
We also use personal information for our own internal business purposes including:
data analysis to improve our products and services, identifying usage trends so we can understand which of our products and services are of most interest to our customers, developing new products and services, determining the effectiveness of marketing campaigns so that we can adapt to the needs and interests of our customers;
auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;
fraud and security monitoring; and
operating and expanding our business activities such as understanding which of our services are of most interest to our customers, so we can focus on our customers’ needs.
We may de-identify data so that it ceases to be personal information as defined in the Act. That data may be aggregated or otherwise used in ways that ensure it remains de-identified.
Do we share your personal information?
We do not share your personal information with third parties, except to the extent disclosed in this policy and either approved by you or required by law.
Sending information outside Australia
We may send and hold personal information outside Australia in the following circumstances:
where our website, internal information technology systems, or any software as a service or hosting service we use to provide or support our services is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located abroad;
we are required to disclose information to other members of our corporate group for regulatory or legal reasons; or
where a third party application is being used in connection with our interactions with you, e.g. when we use email, help desk or VoIP providers, the third party providers of the relevant application may have their applications hosted overseas.
When we send personal information outside Australia for processing we will enter into formal contracts with those processors, which will contain privacy terms and conditions that allow us to meet our privacy obligations to you.
Use of Social Media
We may communicate with you through social networking services. Our website includes links to social media, including blogs, Twitter feeds, Facebook, Instagram, and similar services. The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including personal information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. We have no control over those interactions.
Cookies and beacons
When you visit our website, we may collect information from you automatically through cookies, beacons or similar technology, and place cookies (a small text file) on your computer or device where possible.
We use cookies and beacons to operate and improve your experience on our site, including:
allowing our web site merchant processes to operate correctly and efficiently;
display advertisements that are relevant to you;
collect analytical data;
allowing you to sign in faster, and keeping you signed in;
saving items in your cart; and
to track how the site is used.
If you do not want us to use cookies then you may stop them, or be notified when they are being used, by adopting the appropriate settings on your browser. If you do not allow cookies to be used then some or all of the website or other applications or tools on it might not be accessible to you and you may not be able to purchase products or services from us.
Links to other websites and applications
Our website may include links to other websites and applications that are not owned or operated by us. We are not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them.
Your rights regarding your personal information
You have the right to access your personal information that we hold, and request that it be rectified or erased. If you want to access your personal information we hold or you believe any of your personal information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the personal information, or we will correct it, as applicable, within a reasonable period.
We may not be able to delete all of your personal information, as taxation and governance laws require us to retain certain information.
If we delete some or all of your personal information then we may be unable to provide you with products and services.
You may unsubscribe from our direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.
Complaints
If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us or this Privacy Policy, then you should contact us using the information in the Contacting Us section of this Privacy Policy.
We will use our best efforts to respond to any complaint within 5 business days of the date of receipt. We will attempt to resolve your complaint to your satisfaction.
If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at https://www.oaic.gov.au.
Contacting us
If you have any questions regarding this privacy policy or your information, we invite you to contact us by:
